Main Categories
NXR and REV Autofill

Orders & Shipping Notifications


Your Global Cash Card is on its way!
Subject: Your Global Cash Card is on its way! [name, username]

We are sending you this email to notify you that we have received your Global Cash Card. This card will be shipped to you today.

Thank you,
NXR Global .
This message was sent by:_____________


ADMIN: Confirmation of Business Card Details
Subject:  Confirmation of Business Cards – Reply Required

[name, username] 

Thank you for your interest in the Promotional Items available from NXR Global !  It has come to our attention that your most recent order, Order # _____, contains [item code # & name].  These business cards are custom made to reflect your personal contact information.  Before we submit your order to the printer for fulfillment we need to confirm exactly how you would like these details to appear on your business cards.  We have pulled the details below from your NXR Global account:

Name
Phone Number
Email Address
Replicated Website

Please carefully review these details, and reply to this message with a confirmation of how you would like this information to appear on your cards.  Once we have submitted these details to the printing company we will not be able to make any further changes. Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you. 

We thank you for your continued support and we hope you have a great day!

Warmest Regards!
NXR Global  
This message was sent by: ________


CN NI/REV: Undeliverable order notification
Subject: Undeliverable order, Order #________

 (Full Name )您好
我们在此通知您,您的最新的订单,订单号(Order # ),无法递出。这是因为您的帐户信息和发票上的地址不全。以下是您的帐户信息上显示的地址。

Current address here

请您提供给我们您 正确的邮寄地址,以确保您的订单能够尽快递出。请将您的正确地址信息发送至:Support@Nutronix.com。我们在收到信息后会给您发货。

非常感谢

Nutronix客户服务部


NI - ORDER STOPPED BY CUSTOMS
Subject:  NXR Order # _____ Delayed

[name, username]

We have recently been contacted by UPS Canada and notified that there was a shipping problem with Order _____ on your NXR account.  This problem has caused a delay in the delivery of your order.  We are working with UPS Canada to get this issue resolved; however, your original order is being redirected back to our office.  Due to the unexpected delay and return of your package, we have reshipped this order from our Home Office.  You should receive a tracking number for this reshipment to your email address within the next 24-48 business hours.  We sincerely apologize for the inconvenience that this delay has caused you.

We appreciate your patience and understanding in this matter.   

Thank you and have a great day!
The NXR Global  Support Team
This e-mail was sent by: ________


REV/NI: The address we have on file is incomplete. Can you please provide your complete address?
Subject: Incomplete Address

[name, username]

It has come to our attention that the address on your most recent order, Order # _____, is not complete. We will not be able to ship this order until we have the complete address on file. You may update this information by logging into your NXR Global Backoffice and clicking on the Update Profile link. Once you have made the necessary change, please click Submit at the bottom of the page to save your changes. You may also reply to this message providing the requested information.

Thank you,
NXR Global
This message has been sent by: ________


Cancellation Emails


Admin E-mail: Cancellation of REV account. PLUS account still active.
Subject: NXR Global  Cancellation Confirmation

Hello ______,

This message is being sent to confirm that your NXR Global  account has been cancelled per your request. Your last order was shipped on mm/dd/yy. No further shipments will be processed.

If you would like to reactivate your NXR Global account, please reply to this message or contact us by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 877-990-9951.  A member of our Customer Relations Staff will be very happy to assist you.  *Please note: If you choose to reactivate, we cannot guarantee that you will be able to receive your previous position in the Matrix.    

Per our telephone conversation, we are leaving your NXR Plus account active. No orders will be processed unless you place the order through your NXR Plus Backoffice or contact the Home Office directly. Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Customer Relations Staff will be very happy to assist you.

To log in to your NXR Plus Backoffice, please go to www.nutronix.com.  In the lower right hand corner, please click on the blue box Click Here for your BACKOFFICE.  On the following page, enter your username and password listed below.  

Username: [_______]
Password:  [_______]

If you would like to cancel your NXR Plus account:

Please reply to this e-mail requesting cancellation of your NXR Plus account.  Please state specifically that you would like to cancel your NXR Plus account.

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ______


NI & REV Admin: Cancellation Confirmation (Online request)

Thank you for contacting NXR Global .  Your NXR Global and NXR Plus accounts have been cancelled per your request. Your last order for NXR Global was shipped mm/dd/yy, and your last NXR Plus order was shipped mm/dd/yy. No further shipments will be processed. 

By cancelling your account, any pending commissions in The NXR Global and NXR Plus have been forfeited. To reactivate your NXR Global  account, please contact the Home Office directly. Please send your reactivation request to Support@Nutronix.com.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.   *Please note: If you choose to reactivate, we cannot guarantee that you will be able to receive your previous position in the Matrix.

Thank you,
Your NXR Global Team


NI Customer Cancellation Confirmation - Phone Request
Subject: Nutronix  NXR Plus Cancellation Confirmation

[name, username]

This message is being sent to confirm that your NXR Plus account has been cancelled per your request. Your last order was shipped mm/dd/yy. No further orders will be processed. 

Please be sure to keep a copy of this message as it serves as your NXR Global Plus cancellation confirmation

Thank you and have a great day!
The NXR Global Support Team


NI Admin: Customer cancellation confirmation – online request

Thank you for contacting NXR Global .  Your NXR account has been cancelled per your request. Your last order was shipped mm/dd/yy. No further orders will be processed. 

Thank you,
Your NXR Global Team


NXR Global ADMIN  Cancel  Response (Online request)

Thank you for contacting NXR Global .  Your NXR Global  account has been cancelled per your request.  Your last order was shipped mm/dd/yy.  No further orders will be processed. 

By cancelling your account, any pending commissions have been forfeited.  To reactivate your NXR Global  account, please contact the Home Office directly. Please send your reactivation request to Support@Nutronix.com.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  *Please note: If you choose to reactivate, we cannot guarantee that you will be able to receive your previous position in the Matrix. 

If you would like to cancel your NXR Plus account:

Please reply to this e-mail requesting cancellation of your NXR Plus account.  Please state specifically that you would like to cancel your NXR Plus account.

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ______


NXR Global SPAM Complaint - Account Cancelled
Subject: Your Account has been Cancelled due to a SPAM Violation

[name, username]

The NXR Global  has received a SPAM complaint against you.  We have included a copy of the complaints and the SPAM email below.  Due to this SPAM complaint, we have terminated your membership. 

The NXR Global  Terms and Conditions clearly state, "In order to provide the best possible business opportunity for everyone The NXR Global  has adopted a Zero Tolerance Spam Policy.  The NXR Global  does not condone or engage in Spam and does not tolerate Spam of any sort.  Members are strictly prohibited from 'Spamming.'  Any report of SPAM in violation of these policies will be considered grounds for immediate termination".

Below we have also included additional information about SPAM and the remainder of The NXR Global  SPAM Policy.


What is SPAM?

SPAM is any electronic message which is directed toward a person(s) who has not requested the information through a VERIFIABLE "opt-in" process giving their permission to be contacted. SPAM comes in many different forms and includes, but may not be limited to:

1. Unsolicited electronic communications (e-mail);

2. Bulletin boards, user groups or instant messaging services to individuals or businesses who do not know you personally; 

3. Opt-out lists where a person is specifically required to request removal from a mailing list in order to prevent solicitation; 

4. Hiring a company that is mailing out to a list of people with your opportunity that did not specifically request to receive your information beforehand (third party bulk e-mailing); 

5. Promoting your site on FFA (Free For all) sites and similar programs which have a high risk of generating SPAM complaints due to the nature of the program. Many people who put their links on FFA sites don’t realize that the tons of e-mail they get is simply a result of posting their links, then they complain of SPAM. 

6. Faxes which are unsolicited by the recipient are also considered SPAM. 

7. Any SOLICITED mass communication (as with Opt-in e-mail lists) which do not contain the required instructions for unsubscribing and removal from the list; 

8. The use of a mailing list in which the recipients’ e-mail, ISP, and other personal information was "harvested" electronically when they visited the site. 

9. SPAM can be a single e-mail or a bulk mailing, so it can include your own list if the e-mail is sent to a recipient who would not have a reasonable expectation of receiving e-mail from you. 

Simply put, an e-mail is SPAM if it has been sent to an address that was not requested from you. Receive permission first before adding anyone to your e-mail list. You must not send SPAM via our service or send SPAM that in any way implicates our services (i.e. using Automatic Builder or The NXR Global  weblinks in an unsolicited e-mail). This also includes the use of your Automatic Builder URL in any of the other electronic communications methods above.

NXR Global Has a ZERO Tolerance for SPAM. 

All SPAM complaints are taken seriously. SPAM is a negative form of advertising and will not be tolerated in any form.  If you willfully violate our Spam Policy you will have your web site terminated immediately, without a refund.

NXR Global reserves the right to determine what constitutes a violation of our Spam Policy.
If you are not sure whether your intended method of promoting The NXR Global  conforms to these standards, do not engage in it.


NXR Global Cancellation Confirmation : Phone Request
Subject: NXR Global  Cancellation Confirmation

[name,username]

This message is being sent to confirm that your NXR Global  account has been cancelled per your request.  Your last order was shipped on ______. No further shipments will be processed. 

By cancelling your account, any pending commissions have been forfeited.  To reactivate your NXR Global  account, please contact the Home Office directly. Please send your reactivation request to Support@Nutronix.com.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  *Please note: If you choose to reactivate, we cannot guarantee that you will be able to receive your previous position in the Matrix.  

If you would like to cancel your NXR Plus account:

Please reply to this e-mail requesting cancellation of your NXR Plus account.  Please state specifically that you would like to cancel your NXR Plus account.

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ______


REV and REV Plus: Cancellation Confirmation (Phone Request)
Subject: NXR Plus and NXR Plus Cancellation Confirmation

[name, username]

This message is being sent to confirm that your NXR Global and NXR Plus accounts have been cancelled per your request. No further shipments will be processed. 

By cancelling your accounts, any pending commissions in The NXR Global and NXR Plus have been forfeited. To reactivate your NXR Global  account, please contact the Home Office directly. Please send your reactivation request to Support@Nutronix.com.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  *Please note: If you choose to reactivate, we cannot guarantee that you will be able to receive your previous position in the Matrix.  Thank you and have a great day!

The NXR Global Support Team
This e-mail was sent by: ________


Autoship Emails


NI CANCELED A/S - Due to return
Subject:  Nutronix Autoship Cancellation Due To Product Return

[name, username]

We have canceled your monthly NXR Autoship order due to your last shipment being returned to us.  If this was a mistake or if you would like to resume your Autoship order, you may do so by clicking Set Up Autoship in your Backoffice and adding the items you wish to order by clicking on Continue.  The next page will show you the items you have selected for your autoship along with your order totals.  Your new autoship will process the following business day.

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


Please update your NXR autoship! Product Name not available to Country Name
Subject:   Please update your NXR autoship!  [Product Name] not available to Country Name

[name, username]

It has come to our attention that your autoship contains the [Product Name]. Unfortunately, we cannot send [Product Name] to Country Name because it contains ingredients that are regulated in your country.  For this reason we have removed all [Product Name] from your order.

If you have any questions, or if you would like assistance in changing your autoship, you can contact our support staff through your website. Please take care not to purchase any [Product Name] in the future.
We are sorry for this inconvenience.

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


REV CANCELED A/S - Due to return
Subject:   NXR Global  Autoship Cancellation Due To Product Return

[name, username]

We have canceled your monthly NXR Global  autoship order due to your last shipment being returned to us. Your account status is now Inactive

If you would like to Reactivate your account and re-establish your autoship order, please review your shipping information in The NXR Global  by logging in to your Backoffice at www.nxrglobal.com. If you need to adjust your shipping address please click Update Profile.

Then Re-establish your autoship order:
1.       Click Setup Autoship
2.       You will then be prompted to Update your credit card information

REMINDER: Accounts with no autoship are cancelled after 60 days without an order.

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


Backorder Contacts


Email #1: - Only Backordered Product in Order
Subject: NXR Global / NXR Plus Backorder Notification

[name, username]

Thank you for your continued support of NXR Global ! It has come to our attention that your most recent order, Order # ______, contains _______. As a valued Distributor/ Member/ Customer we wanted to take this opportunity to let you know that this item is currently on backorder with manufacturer.  We have been in contact with our manufacturer and we anticipate having this item in stock very soon. Once we have ________ in stock this order will be shipped to you.  Additionally we will be sending you a follow up email notifying you when this order has been shipped. We apologize for the inconvenience this has caused you.

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.   

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


Email #1: - Other Products in Order
Subject: NXR Global / NXR Global Plus Backorder Notification
 

[name, username]

Thank you for your continued support of NXR Global !  It has come to our attention that your most recent order, Order # ______, contains ________.  As a valued Distributor/Member/Customer we wanted to take this opportunity to let you know that this item is currently on backorder with manufacturer.  We have been in contact with our manufacturer and we anticipate having this item in stock very soon.  If this item does not arrive soon, then the rest of your order will be shipped to you.  At that time we will be sending you a follow up email notifying you of the backorder completion.  We apologize for the inconvenience this has caused you.

If you have any questions or concerns about this email, you may submit them in writing to NXR Global 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.   

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


Email #2: Notification of Backorder Completion
Subject: Update on Order # [NNNNNN]

[name, username]

Here at NXR Global we understand the importance our products can play in your daily life, and the frustration that is caused when there is any delay in your order.  On MM/DD/YY we notified you that _______ was on backorder at the manufacturer.  Unfortunately, we have not yet received this product back in stock.  To prevent any further delay with the rest of your order, we have shipped the remainder of your products from our office today.  Once we have ______ in stock we will send that item to you separately with no additional shipping charges.

Again, we would like to apologize for the inconvenience this has caused you.  We are working with our manufacturer to ensure that backorders like this do not occur in the future. If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you. 

We appreciate your patience and understanding with this matter. 

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


Email #3: Your NXR Global /NXR Global Plus product is on the way!

Subject: Your NXR Global /NXR Global Plus product is on the way!

[name, username]

Thank you for your continued patience while our manufacturer has been working diligently to fulfill our order of ______(Product Name).  We are very happy to inform you that we now have this item in stock.  Our Shipping Department is filling these orders as their first priority.  Your purchase, Order # ______, will leave our warehouse today.

Once more, we humbly apologize for the inconvenience this situation has caused you.  We would like to assure you that we are continuously working with all of our manufacturers and vendors to avoid situations like this in the future.  If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you. 

Again we would like to thank you for your patience and understanding. 
The NXR Global Support Team
This e-mail was sent by: ________


Tax Identification Information


ADMIN: Clarification of Tax Identification Number Needed. No dashes in number.

Subject:  Clarification of Tax Identification Number Needed. Response Requested. 

[username, name]

Thank you for your interest in NXR Global ! We would first like to welcome you. Our number one goal here in the Home Office is to provide the best possible service to help our New Members succeed in this business opportunity. 

During our regular account maintenance it has come to our attention that you have recently established an account with a business name. We see that you have provided us with a tax identification number; however, no dashes were included in the number. In this case the tax identification number provided can either be a Personal Social Security Number or an Employer Identification Number (EIN). If the tax identification number on file is your Personal Social Security number, please reply to this message. If the number is an EIN then we will need documentation from the IRS showing this EIN was assigned to this business name. We ask that you send of the following documentation:

  • Official documentation from the IRS with the typed EIN number for the business that you would like the account to be under
  • Proof that you are the owner/proprietor of the business and have authorization to open accounts under the business


This information should be faxed to the home office. Our fax number is 866-267-2539 toll free US/Canada or 804-559-8900. Please include a cover sheet providing your username and specifying that you are providing your EIN for your business account. You will receive e-mail notification once your account has been updated.

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


ADMIN: 2nd Clarification of Tax Identification Number Needed. No dashes in number.

Subject: 2nd Request for Clarification of Tax Identification Number Needed. Response Requested. 

[name, username]

Thank you for your interest in NXR Global ! We would first like to welcome you. Our number one goal here in the Home Office is to provide the best possible service to help our New Members succeed in this business opportunity. 

During our regular account maintenance it has come to our attention that you have recently established an account with a business name. We see that you have provided us with a tax identification number; however, no dashes were included in the number. In this case the tax identification number provided can either be a Personal Social Security Number or an Employer Identification Number (EIN). If the tax identification number on file is your Personal Social Security number, please reply to this message. If the number is an EIN then we will need documentation from the IRS showing this EIN was assigned to this business name. We ask that you send of the following documentation:

  • Official documentation from the IRS with the typed EIN number for the business that you would like the account to be under
  • Proof that you are the owner/proprietor of the business and have authorization to open accounts under the business

 

This information should be faxed to the home office. Our fax number is 866-267-2539 toll free US/Canada or 804-559-8900. Please include a cover sheet providing your username and specifying that you are providing your EIN for your business account. You will receive e-mail notification once your account has been updated.

Please note that this is our second attempt to confirm that tax identification number that you provided during the enrollment process. In order to have a business account we must have this information. Your corporation with this matter is greatly appreciated.

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


ADMIN: Clarification of Tax Identification Number Needed. No dashes in number. - 3rd request

Subject: 3rd Request for Clarification of Tax Identification Number Needed. Response Requested. 

[name, username]

Thank you for your interest in NXR Global ! We would first like to welcome you. Our number one goal here in the Home Office is to provide the best possible service to help our New Members succeed in this business opportunity. 

During our regular account maintenance it has come to our attention that you have recently established an account with a business name. We see that you have provided us with a tax identification number; however, no dashes were included in the number. In this case the tax identification number provided can either be a Personal Social Security Number or an Employer Identification Number (EIN). If the tax identification number on file is your Personal Social Security number, please reply to this message. If the number is an EIN then we will need documentation from the IRS showing this EIN was assigned to this business name. We ask that you send of the following documentation:

  • Official documentation from the IRS with the typed EIN number for the business that you would like the account to be under
  • Proof that you are the owner/proprietor of the business and have authorization to open accounts under the business

 

This information should be faxed to the home office. Our fax number is 866-267-2539 toll free US/Canada or 804-559-8900. Please include a cover sheet providing your username and specifying that you are providing your EIN for your business account. You will receive e-mail notification once your account has been updated.

Please note that this is our third attempt to confirm that tax identification number that you provided during the enrollment process. In order to have a business account we must have this information. We ask that you reply to this message within 7 business days.

If you have any questions or concerns about this email, you may submit them in writing to NXR Global 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


ADMIN: Tax ID Needed for New Business Account

Subject: Tax Identification Number Needed for New Business Account. 

[name, username]

Thank you for your interest in NXR Global ! We would first like to welcome you. Our number one goal here in the Home Office is to provide the best possible service to help our New Members succeed in this business opportunity. 

During our regular account maintenance it has come to our attention that you have recently established an account with a business name. At this time we do not have a tax identification number for your account. We need this information to properly report the income you will earn. In this case your future earnings can be reported to the IRS by using your Personal Social Security Number or an Employer Identification Number (EIN). We will need documentation from the IRS showing this EIN was assigned to this business name. We ask that you send of the following documentation:

  • Official documentation from the IRS with the typed EIN number for the business that you would like the account to be under
  • Proof that you are the owner/proprietor of the business and have authorization to open accounts under the business often confirmed by the name listed as the contact on the EIN documentation.

 

This information should be faxed to the home office. Our fax number is 866-267-2539 toll free US/Canada or 804-559-8900. Please include a cover sheet providing your username and specifying that you are providing your EIN for your business account. You will receive e-mail notification once your account has been updated.

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


ADMIN: Tax ID Needed for New Business Account - 2nd request

Subject: Second Request for Tax Identification Number Needed for New Business Account.

[name, username]

Thank you for your interest in NXR Global ! We would first like to welcome you. Our number one goal here in the Home Office is to provide the best possible service to help our New Members succeed in this business opportunity. 

During our regular account maintenance it has come to our attention that you have recently established an account with a business name. At this time we do not have a tax identification number for your account. We recently requested this information to properly report the income you will earn. In this case your future earnings can be reported to the IRS by using your Personal Social Security Number or an Employer Identification Number (EIN). If you are going to use an EIN we will need documentation from the IRS showing this EIN was assigned to this business name. We ask that you send of the following documentation:

  • Official documentation from the IRS with the typed EIN number for the business that you would like the account to be under
  • Proof that you are the owner/proprietor of the business and have authorization to open accounts under the business often confirmed by the name listed as the contact on the EIN documentation.


This information should be faxed to the home office. Our fax number is 866-267-2539 toll free US/Canada or 804-559-8900. Please include a cover sheet providing your username and specifying that you are providing your EIN for your business account. You will receive e-mail notification once your account has been updated.

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


Admin: Your 2011 1099 Earnings Statement has been returned to us.

Subject: Your 2011 1099 Earnings Statement has been returned to us.

[name, username]

Greetings valued Member of NXR Global and NXR Plus. Your 1099 Earnings Statement was returned to us because of an issue with your address. On January 31, 2011, we prepared and mailed out 1099 Earnings Statements for 2011.  Since you earned over $600 in NXR Global and NXR Plus combined, we were required to report your income.  You will need your 1099 earnings statement in order to file your taxes correctly. In order for us to resend your 1099, we will need you to provide your complete mailing address and contact information as soon as possible.

You may update this information by logging into your NXR Backoffice and clicking on Personal Information link.  Once you have made the necessary change, please click Submit at the bottom of the page to save your changes. Then click on the NXR Global Backoffice, to also change your address information in NXR Global .  Please click on the Update Profile link and the click Submit at the bottom of the page to save your changes. You may also reply to this message to provide the requested information.

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Thank you in advance, 
NXR Global  Support Team
This message has been sent by: _____


Admin: SSN needed 1st request

Subject: Immediate Response Needed (1st Request)

We are preparing 1099 earnings statements for [year].  Because you have earned over $600 in NXR Global and NXR Plus combined, we are required to report your income.  We have not yet received your Social Security Number.  In order for us to send your 1099, we need for you to provide this information as soon as possible.  Please reply to this e-mail or submit a support email by clicking on the Support located in your Backoffice.  Support emails can be submitted 24 hours a day, 7 days per week.

You may also call the home office toll-free at 877-990-9951.  Phone services are available Monday through Friday from 11:00 am until 5:00 pm Eastern time.   

Again, we must receive your Social Security Number no later than January [date].  Your prompt attention to this matter is greatly appreciated. 

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


ADMIN  - SSN 2nd request

Subject: Immediate response needed – NXR Global (2nd request)

We recently requested your Social Security Number because we are preparing 1099 earnings statements for [year].  We have not received your information.  In order for us to send your 1099, we need for you to provide this information immediately.  Please submit this information by logging into your NXR Backoffice and clicking the Support link.  Support emails can be submitted 24 hours a day, 7 days per week.

You may also call the home office toll-free at 877-990-9951.  Phone services are available Monday through Friday from 11:00 am until 5:00 pm Eastern time.   

Please provide this information within 2 business days keep your account in good standing with NXR Global .

Your prompt attention to this matter is greatly appreciated.

Thank you,
Your NXR Global Team
This e-mail was sent by: ________


Admin - SSN 3rd Request

Subject: Immediate response needed – NXR Global  (3rd request)

This is the third request we have made for your Social Security Number.  We need this information as soon as possible because we are preparing 1099 earnings statements for [year].  We have not yet received your information.  In order for us to send your 1099, we need for you to provide this information immediately.  Please submit your SSN by logging into your NXR Backoffice and clicking the Support link.  Support emails can be submitted 24 hours a day, 7 days per week.

You may also call the home office toll-free at 877-990-9951.  Phone services are available Monday through Friday from 11:00 am until 5:00 pm Eastern time.   

Please provide this information within 2 business days keep your account in good standing with Nutronix.  If you do not do so, we will be forced to take action against your account.

Your prompt attention to this matter is greatly appreciated.   

Thank you,
Your NXR Global Team
This e-mail was sent by: ________


REV - EIN Request for 1099

Subject: Tax Identification Number Needed for 1099. 

[username, name, email address]

We are preparing 1099 earnings statements for 2011.  Because you have earned over $600 in NXR Global and NXR Plus combined, we are required to report your income.  We have not yet received your Social Security Number.  In order for us to send your 1099, we need for you to provide this information as soon as possible.  Please reply to this e-mail or submit a ticket by following the below instructions.

At this time we do not have a tax identification number for your account. We need this information to properly report the income you will earn. In this case your future earnings can be reported to the IRS by using your Personal Social Security Number or an Employer Identification Number (EIN). We will need documentation from the IRS showing this EIN was assigned to this business name. We ask that you send of the following documentation:

1.     Official documentation from the IRS with the typed EIN number for the business that you would like the account to be under
2.     Proof that you are the owner/proprietor of the business and have authorization to open accounts under the business often confirmed by the name listed as the contact on the EIN documentation.

This information should be faxed to the home office. Our fax number is 866-267-2539 toll free US/Canada or 804-559-8900. Please include a cover sheet providing your username and specifying that you are providing your EIN for your business account. You will receive e-mail notification once your account has been updated.

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Thank you,
Your NXR Global Support Team
This e-mail was sent by: ________


Product Line Maintenance


PLUS : Discontinued item has been removed from NXR NXR Plus a/s

PLUS Subject: Please review your autoship order; the [Product Name] has been removed.

[username, name, email address]

Thank you for your continued support of NXR Global !  Over the last year we have noticed a decrease in demand for the [Product Name].  After reviewing our order statistics the Management of NXR Global has determined that it is no longer economically beneficial to carry the [Product Name].  We understand that some Customers and Distributors, like yourself, have come to rely on the [Product Name] for the benefits that it offers.   Unfortunately, the number of individuals who purchase the [Product Name] each month is not enough to continue ordering this product and storing it in our warehouse.  For these reasons, we have come to the difficult decision to discontinue this item.

We are sending you this message to inform you that your account will be affected by this change.  Your next autoship order, which is scheduled to be processed on mm/dd/yy, contained the [Product Name].  Unfortunately, we no longer have the [Product Name] in stock.  Because this item is out of stock and has been discontinued, we have removed the [Product Name] from your autoship order.  We apologize for the frustration and inconvenience this decision has caused you. 

This change has affected the CV of your next autoship order.  Please be sure to log into your NXR Plus account at your earliest convenience to review your autoship and add one of our other great products to replace the [Product Name].  To change your Autoship selection, please log into your NXR Plus account by visiting https://www.nutronix.com/. Once you are there please fill in your username and password and click Login.  After you have logged in to your NXR Plus Backoffice, please click on the Manage Autoship link to edit your product selection.  To ensure that your changes have been saved, please remember to click Submit

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Warmest regards;
NXR Global Support Team. 
This message has been sent by: ______


REV & PLUS: [Product Name] Discontinued: Credit issued

Subject: [Product Name] has been discontinued

Thank you for your continued support of NXR Global !  After reviewing our order statistics, the Management of NXR Global has determined that it is no longer economically beneficial to carry the [Product Name]. The number of individuals who purchase the [Product Name] each month is not enough to continue ordering this product.  For these reasons, we have come to the difficult decision to discontinue this item.

It has come to our attention that your most recent order, Order#, contains the [Product Name]. Unfortunately, we have depleted our stock of the [Product Name] and as previously stated, will not be restocking it. Because this item has been discontinued, we have removed the [Product Name] from your order.  We have also issued you a full credit for the amount of [$00.00].  This credit was issued to your [payment method].  Below we have provided you with the credit details, please allow 3 to 5 days for this credit to post:

We apologize for the inconvenience this has caused.

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Warmest regards;
NXR Global Support Team 
This message has been sent by: ______


NI Admin: [Product Name] Autoship cancelled

Subject:  The [Product Name] has been removed from your autoship order.

[username, name, email address]

Thank you for your continued support of NXR Global !  Over the last year we have noticed a decrease in demand for the [Product Name].  After reviewing our order statistics the Management of NXR Global has determined that it is no longer economically beneficial to carry the [Product Name].  We understand that some Customers, like yourself, have come to rely on the [Product Name] for the benefits that it offers.   Unfortunately, the number of individuals who purchase the [Product Name] each month is not enough to continue ordering this product.  For these reasons, we have come to the difficult decision to discontinue this item.

We are sending you this message to inform you that your account will be affected by this change.  Your next autoship order, which is scheduled to be processed on mm/dd/yy, contained the [Product Name].  Unfortunately, we no longer have the [Product Name] in stock and because this item has been discontinued, we have removed the [Product Name] from your autoship order.  We apologize for the frustration and inconvenience this decision has caused you.

Because the [Product Name] was the only item on your NXR autoship order, your autoship has been cancelled.  Please be sure to log into your NXR account at your earliest convenience to review your account and select one of our other great products to replace the [Product Name].  To re-establish your autoship selection, please log into your NXR account by visiting www.nutronix.com/username. Once you are there please click Click Here for your Backoffice at the lower right. Next fill in your Username and Password and click Submit.  After you have logged in to your NXR Backoffice, please click on the Setup Autoship link to re-establish your autoship.  To ensure that your changes have been saved, please remember to click Continue.  The next page will show you that items you have selected and the total of your next autoship order.  Your new autoship will process the next day.

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Warmest regards;
NXR Global Support Team
This message has been sent by: ______


REV & NI: [Product Name] discontinued offer of credit or product substitution.

Subject: Reply needed. [Product Name] has been discontinued.

[username, name, email address]

Our records indicate that we contacted you on mm/dd/yy regarding your most recent order, Order # _______.  At the time we contacted you the [Product Name] was on backorder at the manufacturer.  We understand that some Customers and Distributors, like yourself, have come to rely on the [Product Name] for the benefits that it offers.  After reviewing our order statistics, the Management of NXR Global has determined that it is no longer economically beneficial to carry the [Product Name]. The number of individuals who purchase the [Product Name] each month is not enough to continue ordering this product and storing it in our warehouse.  For these reasons, we have come to the difficult decision to discontinue this item.

As we have stated in the email that we sent to you earlier, we no longer have the [Product Name] in stock to complete your order. We do have the [Product Name] in stock and ready to ship. This product offer the same great nutritional benefits of the [Product Name], but [mention something nice but different about the product].  You are more than welcome to substitute the [Product Name]for the [Product Name] in your order.  If you are not interested in this product as a replacement the [Product Name] we will be more than happy to issue a credit for the cost of the product.  Please reply to this message no later than mm/dd/yy so that we can comply with your request.

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support 24 hours a day.  Please submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Your patience and understanding in greatly appreciated in this matter. 
Warmest regards;
NXR Global Support Team
This message has been sent by: ______

 


Third Party CC Email


Admin: 3rd Party Email #1

Subject: Third Party Credit Card Use

[name, username]

During our regular account maintenance it has come to our attention that you have a third party CC (a card owned by someone other than yourself) listed on your NXR Global /NXR Plus account.  Our records also show that you have used this card in NXR Global /NXR Plus for some of your orders. We require that all associates use personal credit cards for their orders, and we do not accept third party credit cards under any circumstances.  For this reason, we have removed the card from your account.  Please change the default card on your account to a personal credit card. 

Due to your use of a third party credit card, we have marked your NXR Global /NXR Plus account Inactive. To activate your account you will need to add personal credit card information. This email serves as your first and only warning regarding third party credit card use. In the future, be sure that the only credit card used on your account is a personal credit card in your name.  Again, we do not allow the use of third party credit cards for any reason.  Any attempt to use a third party credit card on your account in the future will result in cancellation of both your Nutronix Revolution and NXR Global Plus accounts. 

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Sincerely,
The NXR Global Support Team
This e-mail was sent by: _______


3rd Party Email #2

Subject: Third Party Credit Card Use

[name, username]

During our regular account maintenance it has come to our attention that you have used a third party CC (a card owned by someone other than yourself) on your Nutronix Revolution and Nutronix NXR Plus accounts in the past.  We require that all associates use personal credit cards for their orders, and we do not accept third party credit cards under any circumstances.  This email serves as your first and only warning regarding third party credit card use. In the future, be sure that the only credit card used on your account is a personal credit card in your name. 

Again, we do not allow the use of third party credit cards for any reason.  Any attempt to use a third party credit card on your account in the future will result in cancellation. 

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Sincerely,
The NXR Global Support Team
This e-mail was sent by: ________


3rd Party Email #3

Subject: Third Party Credit Card Use

[name, username]

During our regular account maintenance it has come to our attention that you have a third party CC (a card owned by someone other than yourself) listed on your Nutronix Revolution and NXR Global Plus accounts.  We require that all associates use personal credit cards for their orders, and we do not accept third party credit cards under any circumstances.  For this reason, we have removed the card from your accounts.  Please change the default card on in NXR Global and NXR Plus to a personal credit card. 

Due to your use of a third party credit card, we have marked your Nutronix Revolution and NXR Global Plus accounts as Inactive. To activate your accounts you will need to add personal credit card information. This email serves as your final warning regarding third party credit card use. In the future, be sure that the only credit card used on your account is a personal credit card in your name.  Again, we do not allow the use of third party credit cards for any reason.  Any attempt to use a third party credit card on your account in the future will result in cancellation of both your Nutronix Revolution and NXR Global Plus accounts. 

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Sincerely,
The NXR Global Support Team
This e-mail was sent by: ________


REV/PLUS - EMAIL TO PERSON ALLOWING THE USE OF THEIR CARD AS 3RD PARTY

Subject: Third Party Credit Card Use

[name, username]

It has come to our attention that the personal credit card on your NXR Global account has been submitted as the payment method for the enrollment of a new Member.  NXR Global requires that every account have a personal credit card on file for orders, and we do not accept third party credit cards under any circumstances. For this reason, the enrollment was never activated.  
               
Again, we do not allow the use of third party credit cards for any reason.  If there are any further attempts to use your credit card details on an account other than your own, we will have to block the use of this credit card in the NXR Global system for your protection.  If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Sincerely,
The NXR Global Support Team
This e-mail was sent by: ________


REV/PLUS Pending Account: Removed Third Party CC. Provide personal CC to activate account.

Subject: NXR Third Party Credit Card

[name, username]

During our regular account maintenance it has come to our attention that you have a third party CC (a card owned by someone other than yourself) listed on your account.  We require that all associates use personal credit cards for their orders, and we do not accept third party credit cards under any circumstances.  For this reason, we have removed the card from your account.  Please change the default card on your account to a personal credit card. 

To activate your account you will need to add personal credit card information and contact our Home Office to have the initial order re-processed. Again, we do not allow the use of third party credit cards for any reason.  Any attempt to use a third party credit card on your account in the future will result in further action. 

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


REV/PLUS Removed Third Party CC. Cancelled initial order and credited. Provide personal CC to activate account

Subject: NXR Third Party Credit Card

[name, username]

During our regular account maintenance it has come to our attention that you have a third party CC (a card owned by someone other than yourself) listed on your account.  We require that all associates use personal credit cards for their orders, and we do not accept third party credit cards under any circumstances.  For this reason, we have removed the card from your account.  Please change the default card on your account to a personal credit card. 

Additionally, our records indicate that your initial order was paid for using a third party credit card.  Therefore, we have cancelled the order, credited the card, and removed the order from your account.  To activate your account you will need to add personal credit card information and contact our Home Office to have the initial order re-processed. Again, we do not allow the use of third party credit cards for any reason.  Any attempt to use a third party credit card on your account in the future will result in further action. 

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


Third Party Credit Card Use - New Member

Subject: Third Party Credit Card

[Username] Name

During our regular account maintenance it has come to our attention that you have a third party CC (a card owned by someone other than yourself) listed on your NXR Global account.  Our records also show that this card has also been used on the account of another Nutronix Revolution/Nutronix NXR Plus Member under a different name. 

We require that all associates use personal credit cards for their orders, and we do not accept third party credit cards under any circumstances.  For this reason, we have removed the card from your account.  Please change the default card on your account to a personal credit card.  If you would like to add this card back to your account, you will need to provide us with proof of ownership, like a credit card statement showing that the card belongs to you.

This email serves as your first and only warning regarding third party credit card use.  Our credit card pages clearly state that third party credit cards are not allowed.  In the future, be sure that the only credit card used on your account is a personal credit card in your name.  Again, we do not allow the use of third party credit cards for any reason.  Any attempt to use a third party credit card on your account in the future will result in cancellation of both your NXR Global and NXR Plus accounts. 

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Sincerely,
The NXR Global Support Team
This e-mail was sent by: ______


REV/PLUS Admin Approved Answers


REV/PLUS - Email doesn't match

Thank you for contacting NXR Global with your concern.  Unfortunately, the e-mail address you have used in this inquiry does not match the e-mail address on your Nutronix NXR Global/NXR Plus account.  For security purposes please send your request using the e-mail address listed on your account.  If you are unable to send messages from the email listed on your account here are some options to resolve your concern:

1.  If you would like to send/receive communication from the email you used in this inquiry, please log into your NXR Global account and update your email address by clicking on Maintenance and then Update Profile.  Please resubmit your inquiry if you choose this option.

2.  Provide account verification.  Please provide 2 of the following items:
The email currently listed on your account.
The last 4 digits of the credit card on file in your account.
Your complete address and phone number.

3.  Call the office directly at 877-990-9951 toll-free or 804-559-8900


REV/PLUS  Optional Response

If you need assistance in updating this information, please reply to this e-mail or click the Support link in your Backoffice to send the Support Team an e-mail.  You can also contact Support by e-mailing Support@Nutronix.com.  A Member of our Support Team will be more than happy to assist you.


REV/PLUS  - Require Response

To provide the requested information, please reply to this e-mail or click the Support link in your Backoffice to send the Support Team an e-mail.  You can also contact Support by e-mailing Support@Nutronix.com.  A Member of our Support Team will be more than happy to assist you. 


REV/PLUS  - Respond by phone, Issue better handled by phone

We believe your concern would be better addressed by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Customer Relations Staff will be very happy to assist you.  


REV/PLUS  - Respond by phone, Secure information

If you would prefer to provide this information by phone for security, you may also call our Home Office. Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Customer Relations Staff will be very happy to assist you.


REV/PLUS  - Please update my downline's email/ phone/ address/ autoship order.

Thank you for contacting NXR Global with your concern.  We greatly appreciate your willingness to assist your downline Member with their account.  However, for security purposes, NXR Global requires that each Member/Distributor/Customer contact us directly regarding their account.  We are not able to make changes to an account or account information without instructions from the account holder.  Please have this Member/Distributor/Customer contact us directly by logging into their NXR Global /NXR Plus account and clicking the Support link.  We can also be reached toll-free by phone at 877-990-9951 Monday through Friday from 11 am to 5 pm Eastern time.  We would be happy to assist them in updating their account information at that time.


REV/PLUS-CHANGE AUTOSHIP DATE RESPONSE
Thank you for contacting NXR Global with your concern. At your request, your Autoship date has been changed to the _____ of each month. This change will take effect with your _______ Autoship order.


REV/PLUS-DISPUTE OF THIRD PARTY REPLY

Thank you for contacting NXR Global with your concern. We appreciate the clarification. In order for us to update your account we will first need to receive documentation showing ________ (your name change, your legal name, etc.) This can be in the form of (depending on circumstance – Marriage License, Immigration Papers, Driver's License) or other notarized legal documents showing your name change/ legal name. This information should be faxed to the Home Office. Our fax number is 866-267-2539 toll free US/Canada or 804-559-8900. Please include a cover sheet providing your username and stating your request. You will receive e-mail notification once your account has been updated.


REV/PLUS  - I want to open a new account with my spouse's credit card, but I am getting an error that the card is already in the system.

Thank you for contacting NXR Global with your concern.  NXR Global requires that each individual use a personal card to pay for their orders.  Third party credit cards are not accepted.  Please see the information below from the NXR Global FAQ regarding the payment methods that we accept:

What methods of payment does Nutronix accept?

At this time we accept credit cards, debit cards and pre-paid credit cards.  We accept all cards backed by the following companies:

MasterCard
Visa 
American Express 
Discover 

If you do not have a personal credit or debit card in your name, we recommend that you purchase a pre-paid credit card to use on your account.   

If you are not able to follow any of these steps, please reply with details.  We will review your response at that time to see if we can give your request further consideration. 


REV/PLUS -  Response to report of missing check

Thank you for contacting NXR Global with your concern.  We are sorry to hear that you have not received your Revolution/Revolution Plus check.  We have sent your inquiry to the NXR Global accountant.  We will reply to you as soon as we have received the results from the accountant. 

Please see the below information found in the NXR Global FAQ related to your concern.

What is the NXR Global policy on commission checks not received?

If you have not received your check within 30 days, you must notify us in writing immediately.  We will research checks free of charge if they are reported missing within 30-60 days of their shipment.  If the check has not been cashed, we will reissue the check.  Please allow 2 weeks for the research process to be completed once you have submitted your request. 

After 60 days, a $25 fee is charged to research the issue.  

We will NOT research missing checks after 120 days.
Note: A member must allow 30 days for his/her commission check to arrive.  If a member chooses not to allow 30 days for his/her check to arrive, a $35 stop-payment fee will be charged for reissuing the check prior to the 30 days.


REV/PLUS -CHECK NOT RECEIVED - after 60 days

Thank you for contacting NXR Global with your concern. We are sorry to hear you have not received your check. Please see the below information found in the NXR Global FAQ regarding your concern.  You have inquired about a check that is over 60 days old.  Please reply to let us know that you agree to the research fee.

What is the NXR policy on commission checks not received?

If you have not received your NXR check within 30 days, you must notify NXR Global by submitting a support email.  We will research checks free of charge if they are reported missing within 30-60 days of their shipment.  If the check has not been cashed, we will reissue the check.  Please allow 2 weeks for the research process to be completed once you have submitted your request. 

After 60 days, a $25 fee is charged to research the issue.  

We will NOT research missing checks after 120 days.

Note: A member must allow 30 days for his/her commission check to arrive.  If a member chooses not to allow 30 days for his/her check to arrive, a $35 stop-payment fee will be charged for reissuing the check prior to the 30 days.


REV/PLUS - AUTOSHIP DECLINE - REQUESTING PARTIAL PAYMENT FROM NI FUNDS

Thank you for contacting NXR Global with your concern. Regretfully, the NXR system is not able to process partial payments. If you do not have enough funds in your account to cover your entire order, our system will charge your credit card for the full amount.  To update your payment information for your autoship order please log into your NXR Backoffice online athttp://nutronix.com/yourid and click Finances and then Payment Types. Your card will automatically be attempted again on _________ and again three business days later should the second attempt fail. If the third and final attempt fails, your order will be canceled and you will need to make alternate arrangements if you still want to receive an order for ___________.


REV/PLUS -NON RECEIPT OF RETURNS

Thank you for contacting NXR Global with your concern. We have reviewed your account and have found that to date we have not been in receipt of return product. When we are in receipt of returns, a Member’s autoship is automatically canceled and notification is sent. If you continue to receive orders, this means that we have not been in receipt of your return to our office. Please review the NXR Global Return Policy which we have posted below:

Return Policy:

Your product order is a qualification to receive commissions. Returning your products will void your qualification and cause you to forfeit all Pending commissions. If you still chose to return your product order, below are the terms by which returns will be accepted. 

Promotion, Introductory, Free Product Offers and the NXR Express Buyer’s Club:
These purchases are non-refundable and cannot be returned.

Domestic
Returns will be accepted if the product is returned to our office within 30 days of the order's shipment.
 
International:
Returns will be accepted if the product is returned to our office within 60 days of the order's shipment. 

Returns should be sent to the below address. We credit less S&H (shipping and handling) and a $5 return fee per order. The credit will be issued within two weeks of the product arriving in our office provided the products are unopened and presentable for resale. 

**It is strongly recommended that all returns be sent by a guaranteed/insured method of shipping because credits will ONLY be issued if the products are actually received in our office.

NXR Global
8529 Meadowbridge Rd Ste 300
Mechanicsville, VA 23116
USA

*Reminder: No products in the NXR Plus's Product Line are guaranteed for specific results. Refunds will not be issued for used products.


REV/PLUS -ORDER NOT RECEIVED (TICKET WITH COMPLETE ADDRESS INFO)

Thank you for contacting NXR Global with your concern. We are sorry to hear you did not receive order number _____.  This order will reship within the next 24 business hours. (if applicable Please allow 25 days ship time for International orders.)


REV/PLUS  – Reopened old email to submit a new concern.

Thank you kindly for your reply with your new questions. We see that your new concern is not related to your original question on this particular support ticket.

To keep Member's account records accurate, we ask that Members create new tickets with each new concern. In the future, please do not re-open previously answered emails to provide information regarding a separate matter. 

In order to submit a new concern, please log into your NXR Global or NXR Plus Backoffice and click the Support link.

We have closed this email and created a new email with your concern. Your new email and question will be answered in the order in which it was received.

You can also send an email directly to Support@Nutronix.com without having to access your Backoffice.

Thank you for your understanding in this matter, and please have a nice day.


REV/PLUS - Can I transfer funds from my NXR Global Backoffice to my REV Plus Backoffice?

Thank you for contacting NXR Global with your concern. Yes, it is possible to transfer funds between your NXR Global Backoffice and your NXR Plus Backoffice. All transfers under $500 are processed immediately, transfers greater than $500 will take 1 business day to process.

To transfer funds from your NXR Global Backoffice to your NXR Plus Backoffice simply click the Transfer Funds to Nutronix link. Once you have confirmed the amount to transfer please click the Submit link.

To transfer funds from your NXR Plus Backoffice to your Revolution Backoffice you will need to first click the Transfer Funds to REV link located under Commissions on the left hand side of the screen. Once you have confirmed the amount to transfer please click the Submit link


REV/PLUS - Multiple Emails Submitted

Thank you for contacting NXR Global with your concern. We see that you have submitted your concern ___ times. We ask that you only submit one email per concern. Submitting multiple emails regarding the same issue delays our response time to other individuals who also require assistance.
Your first email, Subject:_________ sent on:________, will be answered in the order in which it was received. We appreciate your understanding with this matter.

Thank you,
Your NXR Global Support Team


REV/PLUS  - Shipping Concern, No address provided

Thank you for contacting NXR Global with your concern. We are sorry to hear you did not receive Order #_____. In order to take action on this matter, please provide your complete shipping address as verification that we have the correct information on file. To provide the requested information, please reply to this e-mail or click the Support link in your Backoffice. You can also contact Support by e-mailing Support@Nutronix.com.  A member of our NXR Global Support Team will be very happy to take further action at that time.

Below we have also provided additional information from the NXR Global FAQ related to your inquiry:

What is the NXR Non-Receipt Policy?

Below is the NXR Global Non-Receipt Policy as it is listed in the NXR Global Terms and Conditions:

NXR Global Non-Receipt Policy
If you have not received your shipment, you must notify NXR within 30 days of the ship date. 

The information we will need is:

Name
Username/ID
Correct Shipping Address
Order Number

If your address is correct and you have notified us within 30 days, we will reship the order to you at no cost.  If you do not notify NXR within 30 days, NXR will not replace the shipment. 

IMPORTANT: NXR Global will not reship products to you if you are relying on a forwarding order.  We have found that packages do not forward as letters do.  We require that our Customers/Member ensure that they have their correct address on file with us at all times.

Non-receipt credits:

As stated, we reship orders that have not been received.  If a Distributor/Customer requests to receive a credit for an order not received, the credit will be issued per our Return Policy as if the order had been returned to our office.  The credit will be issued less the shipping and handling and a $5 processing fee.


REV/PLUS  - Who manufactures your products?

Thank you for contacting NXR Global with your concern.  NXR Global does not disclose the manufacturers of our products for proprietary reasons.  This is because the products are manufactured exclusively for us.  

All of our products are created and tested in a pharmaceutical lab. We can assure you that all of our manufacturers meet the highest safety standards, follow strict guidelines, and are evaluated for health and safety on a regular basis.


REV/PLUS - Cannot Backdate / Order cleared after 7th

Thank you for contacting NXR Global with your request. Unfortunately, we are not able to backdate an order to _____ at this time.  NXR Global has already closed business for the month of _______ and is currently calculating commissions.  Additionally, our accounting records for the month of ______  were closed on _____ 7th.  For this reason we are unable to date an order for _________  as you requested.


REV/PLUS - SSN Provided

Thank you for contacting NXR Global .  We appreciate your prompt response.  We have added your Social Security Number to your NXR Global /NXR Plus account.  Your withdrawal request will be processed and released with the next batch on Friday, __________. 

Please note:  For security purposes, we have edited your original ticket to hide your SSN.  Your full SSN was received and has been recorded in your NXR account.


REV/PLUS - WHEN IS NXR STATUS UPDATED
Thank you for contacting NXR Global with your concern.  A Member’s status is updated only once per month when commissions are run. Your Status in the Revolution Backoffice is based on the most recent commission run.  Your status is now reading as a _____ (Enter current status) based on the ________(Enter month) run processed on _________ (Enter date).  You can confirm this in your Revolution Backoffice.

--OR--

Thank you for contacting NXR Global with your concern.  A Member’s status is updated only once per month when commissions are run. Your Status in the Revolution Backoffice is based on the most recent commission run.  Your status is now reading as a _____ (Enter current status) based on the ________(Enter month) run processed on _________ (Enter date).   Your status will be updated next on _______ (Enter next comm run date) based on your qualification for _______ (Enter month) when commissions are run for the month.  Your order for ______ (Enter month) was ___ (CV/Level).  This means that your status will be ________.  You can confirm this status change in your Revolution Backoffice at that time.


REV/PLUS I entered my name incorrectly during the enrollment process. Can you correct this for me please?

Thank you for contacting NXR Global with your concern. We have reviewed your Nutronix NXR Global/NXR Plus account.  We have found that the requested correction or change to the name that is currently listed on your account is more that what we can do without having official documentation provided.  We respectfully ask that you provide us with official documentation showing how your name and address should appear on the account.  Can you please provide us with a government issued ID such as a passport or a drivers permit?  Once we have this document we will be more than happy to review it to see what further action can be taken to comply with your request.

To provide the requested information, please reply directly to this e-mail.  Once the requested documentation has been received it will be reviewed.  After the requested documents have been reviewed and a decision made, we will notify you in writing.


REV/PLUS  - Check returned but not yet received

Thank you for contacting NXR Global with your request. We have not yet received your check back in our Home Office. The NXR Global Terms and Conditions recommend that all returns be sent by a guaranteed/insured method.  If you sent your check by a guaranteed or insured method, we recommend that you track the check to see where it is.  Unfortunately, if you did not send the check back by a guaranteed or insured method, we will not be able to track the check's progress.

Unless the check is received in our office, we cannot "reissue" the commission payment to your commission account.  Once the check is received the funds will be applied back to your NXR Global account. If you believe the check is lost, there is a $35 fee to cancel the check before we can reissue any funds to your commissions account.

Please log into your Backoffice and click Auto Payment Options to set your preferences for your commission payments. You may set the minimum check amount to whatever you choose. Be sure to click Submit to save your changes.


Duplicate accounts


Cancellation of Duplicate Account: New Sponsor Notification

Subject: Sponsorship of _____ in Nutronix Revolution/ NXR Plus

During our regular system maintenance it has come to our attention that [Member name] [Username] joined NXR Global twice NXR Global allows individuals to have only one personal account.  For this reason, we have cancelled their second signup.  Because _____ joined NXR Global first under a different sponsor, you will no longer see them in your downline. 

We sincerely apologize for the inconvenience this has caused. Thank you in advance for your understanding in this matter.

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


Duplicate NXR Global Account: Personal Details Clarification Needed Email.

Subject: Duplicate NXR Account: Personal Details Clarification Needed Email. 

[name, username]

Thank you for your interest in NXR Global .  During our routine account maintenance it has come to our attention that you have established multiple accounts with NXR Global .  Each Member is only allowed to have one personal account with our company.  For this reason, we have cancelled your duplicate account [_______].  Your current username is [_____].  This is the account you should use for all future promoting and advertising of your business. 

While we were researching these accounts we found that some of your personal details were different.  We suggest that you log in to your NXR Global Backoffice and confirm that your Personal Details are correct.  You may access your NXR Global Backoffice by going to www.NXRGlobal.com and click the blue Click Here for your Backoffice box in the lower right corner.  On the next page you will provide your username [______] and password [______].  Once you have access the Backoffice, please click on Update Profile.  Be sure to review the information in full and click Submit to save any changes that you make.

If you have any questions or concerns about this email, you may submit them in writing to NXR Global Support 24 hours a day.  Please reply to this email or submit a ticket through the Support link in your Backoffice.  You may also contact our Home Office by phone.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Support Team will be very happy to assist you.  

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


Commission notification


REV/PLUS Withdrawal Canceled - SSN not provided

Subject: Your NXR Global Withdrawal request cancellation notification

[name, username]

Your most recent commission withdrawal request has had to be canceled because we have not yet received your SSN as requested.

When you are ready to withdraw the funds again, please call our office to provide your SSN, or contact us through online support following the below instructions:
1.      Go to http://www.NXRGlobalcom/username
2.      Click the link to log into your Backoffice then enter your username and password.
3.      Click Support to contact us online.  You will receive an e-mail response to your support message.

Once you have provided your SSN, you may withdraw the funds at any time.

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


REV/PLUS Withdrawal Canceled - due to incomplete form

Subject: Withdrawal Request

[name, username]

Your most recent commission withdrawal request has had to be canceled because the form was not filled out completely.  Please withdraw the funds again and be sure to fill out the form completely.  To fill out the form again In Nutronix Revolution, please click on One-Time Withdrawal.

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


REV/PLUS:  Returned Check E-mail

Subject: Commission checked has been returned

Hello [Member Name],

We are contacting you today to notify you that your commission check [number/date] in the amount of [$00.00] has been returned to our office because of insufficient address information. 

Please contact our office as soon as possible to provide your current mailing address so that we can send your check to you.

You can contact our office by replying to this message, or by calling our office. Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  A member of our Customer Relations Staff will be very happy to assist you.  

Thank you and have a wonderful day!
NXR Global Support Team
This e-mail was sent by: ______


REV/PLUS : Unclaimed Paylution Payment
Subject: Unclaimed Paylution Payment

[Username, Name]

During routine account maintenance we found that you have an unclaimed commission payment.  This payment was sent to you from (Company Name) on MM/DD/YY through Paylution.  We have now cancelled this payment and credited the funds back to your Personal Commission account. 

We have also adjusted your payment settings in your (Company) Backoffice so that your commission payment will continue to accumulate in your Personal Commission Account.  If you would like to change your payment settings you can do so through your (Company) BackOffice.

Regards,
NXR Global Support Team
This message has been sent by: _____________


Account Maintenance


REV - CX'ed Member, Website does not meet Compliance Standards

NXR Global  - Website does not meet Compliance Standards

[name  username]

NXR Global  is currently conducting an audit of all independent Member marketing and advertising websites.  During our audit, we found that you have a website that does not meet NXR Global  Compliance standards.  We have found that the website _____ [Enter URL] is in violation of NXR Global  Terms and Conditions regarding Member advertising.  We have also found that this website was never submitted for Compliance review and approval.  Furthermore, since you are no longer an Active Member of NXR Global , you are no longer allowed to advertise for our company.  For these reasons, we must ask that you stop all advertising campaigns related to this website and shut it down immediately.  In 7 days, we will review the website again to ensure that it is no longer active.

Again, you must shut down the above website immediately.  Your website will be reviewed again in 7 days.  Failure to comply with any of the instructions in this email may result in legal action. 

Thank you for your prompt cooperation in this matter.

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


REV - Website does not meet Compliance Standards

NXR Global   - Website does not meet Compliance Standards

[name  username]

NXR Global  is currently conducting an audit of all independent Member marketing and advertising websites.  During our audit, we found that you have a website that does not meet NXR Global Compliance standards.  We have found that the website _____ [Enter URL] is in violation of NXR Global Terms and Conditions regarding Member advertising.  We have also found that this website was never submitted for Compliance review and approval.  For this reason, we must ask that you stop all advertising campaigns related to this website and revise it so that it is compliant according to the below provided information. In 7 days, we will review the website again to ensure that it is no longer active, or the requested changes have been made.

After you have removed the advertising or website above, you may submit your website content for approval through NXR Global Support.  Before your website can be made live again, it must be approved by the NXR Global Compliance Department.  You may submit the link to your proposed website for Compliance approval through NXR Global Support.  You may also fax copies of the page to 804-559-9503 or 866-267-2539 or mail them to 8529 Meadowbridge Rd., Suite 300, Mechanicsville, VA 23116.  Please allow up to 2 weeks for review.  Below we have included our standard guidelines as listed in the Terms and Conditions to help you bring your website into compliance:

What are the guidelines for creating my own website to promote my business?
Below you will find a summary of the Compliance guidelines provided in the Terms and Conditions. You can view the complete details of these guidelines by going to http://www.RevolutionTerms.com and viewing the following subsections under Advertising and Marketing:

·         Independent Sales Tools
·         Unauthorized Use of Name, Logos, Trademarks, etc
·         Independent Distributor Advertising:
·         Internet Policy
·         General Guidance Disclaimer Requirements

You are unable to use the NXR or NXR Global logo, or anything similar on your website. Your personal web address URL must not contain the words Nutronix, NXR Global , NXR Global or any close variations. You are not in any way to represent yourself as a corporate representative of NXR Global . You may not display the NXR Global address, phone number, or any other ‘contact information’, which would give the impression that your site is a NXR Global sponsored website. You must clearly state that you are an Independent Member of NXR Global , and if contact information is listed, it must be your own. Your business name and email address may NOT have the word Nutronix, or any trademarks or brand names that are owned by NXR Global. Additionally, in order to ensure that all Members are in compliance with FDA and FTC regulations, all proposed web information and associated links must be submitted through NXR Global Compliance Department for Compliance Review and must receive written approval from our Compliance Department before being published ‘live’ on the internet. Only individual splash pages that are no more than 1 page and lead directly into your official NXR Global website are allowed. Direct promotion or selling of products; product information and testimonials, which have not been approved by NXR Global Compliance Department; direct or implied disease claims of any kind; presentations about the business opportunity, which have not been approved; income claims or guarantees of any kind; and any information directly related to the compensation plan are strictly prohibited. Failure to adhere to these compliance regulations could result in immediate termination of your NXR Global Membership.

Below we have listed a few specific items that are not compliant on your website:

Our goal in working with our Compliance Officer is to ensure that all of the information that is made available to the public is well within the guidelines that have been established and enforced by the FDA and FTC. Any violation of these guidelines can result in fines and termination.  We are doing this so that our amazing products and income earning opportunity remains available to everyone. If you have any specific questions about our compliance guidelines or the information provided in this email, please let us know. We are eager to work with our Members to ensure that we are all operating well within the guidelines that have been established by the FDA and the FTC. 

We appreciate your understanding and cooperation in this matter.

Warmest regard,
NXR Global Support Team.
This message was sent by:_____________


Admin Email: NXR Global   - Website does not meet Compliance Standards – Second Contact

NXR Global   - Website does not meet Compliance Standards – Second Contact

[name  username]

As we have previously informed you, NXR Global  is currently conducting an audit of all independent Member marketing and advertising websites.  During our audit, we found that you have a website that does not meet NXR Global Compliance standards.  We have found that the website _____ [Enter URL] is in violation of NXR Global  Terms and Conditions regarding Member advertising.  We have also found that this website was never submitted for Compliance review and approval.  For this reason, we must ask that you stop all advertising campaigns related to this website and shut it down immediately.  This is our second attempt to work with you to bring this URL into compliance with our Terms and Conditions.

After you have removed the advertising or website above, you may submit your website content for approval through NXR Global.  Before your website can be made live again, it must be approved by the NXR Global  Compliance Department.  You may submit the link to your proposed website for Compliance approval through NXR Global .  You may also fax copies of the page to 804-559-9503 or 866-267-2539 or mail them to 8529 Meadowbridge Rd., Suite 300, Mechanicsville, VA 23116.  Please allow up to 2 weeks for review.  Below we have included our standard guidelines as listed in the BNA Support FAQ to help you bring your website into compliance:

What are the guidelines for creating my own website to promote my business?

You are unable to use the NXR Global  logos on your websites.  The web address of your site must also not include company names or any close variations.  Additionally, in order to ensure that all Members are in compliance with FDA and FTC regulations, we cannot allow in-depth information on your website.  Direct promotion or selling of products, detailed presentations about the business opportunity, income claims or guarantees, and any information directly related to the Compensation Plan are not allowed.  Only individual splash pages that are 1 page and lead directly into your official website are allowed.

Again, you must cease any advertisement for the above website and shut down the site immediately.  As we have stated previously this is our second attempt to contact you regarding these URLs.  If we do not hear from you within the next 7 days your account will be cancelled and all earnings forfeited. 

Thank you for your prompt cooperation in this matter.

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


NXR Login Information

NXR Login Information

Please use the below website to log into your NXR Plus Backoffice.
www.nutronix.com

In the lower right hand corner, please click on the blue box Click Here for your BACKOFFICE.  On the following page, 
enter your username and password listed below.

Username: [         ]

Password:  [         ]

 

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


Revolution Login Information

Subject: NXR Global Login Information

Please use the below website to log into your NXR Global Backoffice.
www.NXRGlobal.com

In the lower right hand corner, please click on the blue box Click Here for your BACKOFFICE.  On the following page, enter your username and password listed below:

Username: [         ]
Password:  [         ]

Thank you and have a great day!
The NXR Global Support Team
This e-mail was sent by: ________


Supervisor Answers


Missing Matrix Commissions

Thank you for contacting NXR Global with your concern. Please compare your Matrix and commissions detail and provide a list of those Active Members that you have found missing from your commissions. You may view your Matrix by clicking List View, Tree View or Tree View (Graphical) in your NXR Global Backoffice.  Please provide their REV ID, Join Date, and Matrix Level and we would be happy to research your concern for you. Also, please keep in mind that in order to count towards your matrix commissions for the month you are reviewing, the accounts must have joined prior to the first of that month and have been active at the time of commissions.


REV/PLUS  - Response when Member includes threats in their ticket

In the future, please take care to address your concerns in a manner that does not include threats.  If we receive further threats regarding any action that could be detrimental to NXR Global , we will be forced to cancel your account pursuant to the Terms and Conditions that you agreed to when you joined.  While we understand that the statements were made out of anger, NXR Global  must act in the interest of the company and all of its Members.  For this reason, threats of any kind are not tolerated.  Thank you for your cooperation in this matter.


REV/PLUS - My account was closed because I had disputed a charge with my bank. Can I reactivate my account with Nutronix?

After a Member has issued a chargeback, reactivation of their account is subject to review and is not guaranteed. As cited in the NXR Global Terms and Conditions, any charge disputes issued by a Distributor against NXR Global result in immediate termination of the Distributor's account.  NXR must be able to maintain a working relationship with each of our Distributors.  We rely on our Distributors to allow us an opportunity to take action first on any transgression they feel may have occurred. When you chose to file a chargeback instead of contacting us directly to resolve charging concerns, you violated not only our Terms and Conditions but also our working relationship.  Additionally, disputes leave blemishes on our credit history and are costly to resolve. The first step to resolve the dispute is to request that your financial institution reverse or withdraw the dispute. Once we receive proof that the charge dispute has been cancelled, if reactivation is approved, we will also require that you reimburse our cost to respond to the dispute and to cover the dispute fee charged by the merchant, which is typically $30.00.  Please be aware that when you file a dispute, we are contacted by a third party who acts as mediator on your behalf. Therefore we are not able to contact your financial institution directly to assist you in the reversal or withdrawal process.


NI SPAM Complaint - Warning

SPAM Complaint and Warning

NXR Global  has received a SPAM complaint against you.  We have included a copy of the complaints and the SPAM email below. 

The NXR Global  Terms and Conditions clearly state, "In order to provide the best possible business opportunity for everyone NXR has adopted a Zero Tolerance Spam Policy.  NXR Global  does not condone or engage in Spam and does not tolerate Spam of any sort.  Members are strictly prohibited from 'Spamming.'  Any report of SPAM in violation of these policies will be considered grounds for immediate termination".

This email serves as a warning.  Although this complaint warrants immediate cancellation of your  NXR Global and NXR Global Plus accounts, we feel that a warning is sufficient in this case.  If we receive any further complaints of SPAM we will be forced to terminate your membership.  Below we have also included additional information about SPAM and the remainder of the NXR Global  SPAM Policy.


What is SPAM?

SPAM is any electronic message which is directed toward a person(s) who has not requested the information through a VERIFIABLE "opt-in" process giving their permission to be contacted. SPAM comes in many different forms and includes, but may not be limited to:

1. Unsolicited electronic communications (e-mail);

2. Bulletin boards, user groups or instant messaging services to individuals or businesses who do not know you personally; 

3. Opt-out lists where a person is specifically required to request removal from a mailing list in order to prevent solicitation; 

4. Hiring a company that is mailing out to a list of people with your opportunity that did not specifically request to receive your information beforehand (third party bulk e-mailing); 

5. Promoting your site on FFA (Free For all) sites and similar programs which have a high risk of generating SPAM complaints due to the nature of the program. Many people who put their links on FFA sites don’t realize that the tons of e-mail they get is simply a result of posting their links, then they complain of SPAM. 

6. Faxes which are unsolicited by the recipient are also considered SPAM. 

7. Any SOLICITED mass communication (as with Opt-in e-mail lists) which do not contain the required instructions for unsubscribing and removal from the list; 

8. The use of a mailing list in which the recipients’ e-mail, ISP, and other personal information was "harvested" electronically when they visited the site. 

9. SPAM can be a single e-mail or a bulk mailing, so it can include your own list if the e-mail is sent to a recipient who would not have a reasonable expectation of receiving e-mail from you. 

Simply put, an e-mail is SPAM if it has been sent to an address that was not requested from you. Receive permission first before adding anyone to your e-mail list. You must not send SPAM via our service or send SPAM that in any way implicates our services (i.e. using NXR weblinks in an unsolicited e-mail). This also includes the use of your Automatic Builder URL in any of the other electronic communications methods above.

NXR Global Has a ZERO Tolerance for SPAM. 

All SPAM complaints are taken seriously. SPAM is a negative form of advertising and will not be tolerated in any form.  If you willfully violate our Spam Policy you will have your web site terminated immediately, without a refund.

NXR Global reserves the right to determine what constitutes a violation of our Spam Policy.

If you are not sure whether your intended method of promoting NXR conforms to these standards, do not engage in it.


NI SPAM Complaint - Account Cancelled

Your Account has been Cancelled due to a SPAM Violation

NXR Global has received a SPAM complaint against you.  We have included a copy of the complaints and the SPAM email below.  Due to this SPAM complaint, we have terminated your membership. 

The NXR Global Terms and Conditions clearly state, "In order to provide the best possible business opportunity for everyone NXR has adopted a Zero Tolerance Spam Policy.  NXR Global does not condone or engage in Spam and does not tolerate Spam of any sort.  Members are strictly prohibited from 'Spamming.'  Any report of SPAM in violation of these policies will be considered grounds for immediate termination".

Below we have also included additional information about SPAM and the remainder of the NXR SPAM Policy.


What is SPAM?

SPAM is any electronic message which is directed toward a person(s) who has not requested the information through a VERIFIABLE "opt-in" process giving their permission to be contacted. SPAM comes in many different forms and includes, but may not be limited to:

1. Unsolicited electronic communications (e-mail);

2. Bulletin boards, user groups or instant messaging services to individuals or businesses who do not know you personally; 

3. Opt-out lists where a person is specifically required to request removal from a mailing list in order to prevent solicitation; 

4. Hiring a company that is mailing out to a list of people with your opportunity that did not specifically request to receive your information beforehand (third party bulk e-mailing); 

5. Promoting your site on FFA (Free For all) sites and similar programs which have a high risk of generating SPAM complaints due to the nature of the program. Many people who put their links on FFA sites don’t realize that the tons of e-mail they get is simply a result of posting their links, then they complain of SPAM. 

6. Faxes which are unsolicited by the recipient are also considered SPAM. 

7. Any SOLICITED mass communication (as with Opt-in e-mail lists) which do not contain the required instructions for unsubscribing and removal from the list; 

8. The use of a mailing list in which the recipients’ e-mail, ISP, and other personal information was "harvested" electronically when they visited the site. 

9. SPAM can be a single e-mail or a bulk mailing, so it can include your own list if the e-mail is sent to a recipient who would not have a reasonable expectation of receiving e-mail from you. 

Simply put, an e-mail is SPAM if it has been sent to an address that was not requested from you. Receive permission first before adding anyone to your e-mail list. You must not send SPAM via our service or send SPAM that in any way implicates our services (i.e. using NXR weblinks in an unsolicited e-mail). This also includes the use of your Automatic Builder URL in any of the other electronic communications methods above.

NXR Global Has a ZERO Tolerance for SPAM. 

All SPAM complaints are taken seriously. SPAM is a negative form of advertising and will not be tolerated in any form.  If you willfully violate our Spam Policy you will have your web site terminated immediately, without a refund.

NXR Global reserves the right to determine what constitutes a violation of our Spam Policy.

If you are not sure whether your intended method of promoting NXR conforms to these standards, do not engage in it.


REV/PLUS PRODUCTS –PRODUCT PRICE TOO HIGH

The stores you reference are not network marketing companies.  They are only selling for retail profit.  We could sell the product for less; however, the prices could not carry any CV because we could not pay any commissions on lower prices.  Remember, we pay out 70-75% in commissions (including Infinity Bonuses).  If you add the price for which they sell it for to the amount that we pay in commissions, you will most likely find that our pricing is very similar. 


REV Change of Sponsorship Request

Thank you for contacting NXR Global with your concern.  Unfortunately, NXR Global does not allow sponsorship changes.  Since NXR Global Matrix structure is based on Personal Sponsorship, a Member's placement is determined at the time they join based on their sponsor.  After a Member is placed, their sponsor cannot be changed because it would require a placement change as well.  Placement changes in NXR Global are complicated and could potentially cause problems to the integrity of the entire operating system if they are done incorrectly. 

Additionally, the NXR Global Terms and Conditions specifically state that Members must keep the original sponsor that they joined under.  Below we have included an excerpt of the Terms and Conditions that apply to this situation:

"The Company will not permit any change in the line of sponsorship except in the following circumstances:

·         Where a Distributor has been fraudulently induced into joining the Company or 
·         Where, due to Company error, the sponsor has been entered incorrectly into the Company database

With any such request, the Member must submit a written request of his or her current Sponsor and the additional signatures from their upline. If, at the time of the request, the requesting Member has a downline organization in place, the change will not be granted by the Company.
The Member must supply written consent of all Members in the organization whose income is arguably affected. However, the Company maintains the right of refusal if circumstances violate other Policies, Procedures and/or the Business Rules of the Company.

If you terminate your position in writing, you may rejoin under a Sponsor of choice after 90 days. Termination of the position will result in forfeiture of all rights, future/pending bonuses and commissions under the previous line of sponsorship. Distributors who voluntarily terminate their position may join a new position under a new line or the same line of sponsorship provided all requirements are met. Position transfers are subject to the Company's approval, which may be withheld at any time.

You may sign up in a new position under a different Sponsor if there has been no activity in the original position for the previous 90 days. As an inactive Member, you should discontinue using any materials bearing the Company logo, trademark or service marks, you shall not continue to communicate with the Company, not attempt to sponsor or enroll new Distributors or otherwise sell Company products. If you are found to be actively pursuing the business during the inactive period, the Company reserves the right to refuse your application under a new line of Sponsorship. You must complete and submit a Voluntary Termination letter, and submit a new Application and Agreement. Distributors who wish to rejoin under these circumstances are eligible to join in a new position. Position transfers are subject to the Company's approval, which may be withheld at any time." 


REV Admin Approved Answers


QUESTION - In my backoffice some Members are listed in Blue while others are not, why is that?

Thank you for contacting NXR Global with your concern. Members that appear in your Genealogy in Blue, are Members that are coded to you for the Coded Fast Start Bonus.

Additionally, names in Red with * signify the Member is Inactive and names in Green signify the Member joined within the last 5 days.  Below you will find our FAQ located in the Support section related to Coded Fast Start Bonus.

How are Fast Start commissions paid on new NXR Global Members?

The NXR Global Fast Start plan is a Coded Infinity Fast Start Bonus.  Under a coded Fast Start plan, your first two PS Members are coded to your Coded Upline. Your 3rd PS Member and all following PS Members are coded to you. This means you receive $30 for each of these enrollments.
Then the first 2 PS Members of your coded PS Members are also coded to you and so on. This means you receive $30 to infinity for the first two PS enrollments of your coded Members.

The Coded Infinity Fast Starts are paid on the initial enrollment order on a WEEKLY basis and on your coded Member’s yearly anniversary order.  Commissions are paid each Friday on the activity for the previous week.  For example, the first Weekly Fast Start Commissions were paid on 12/11/09 for activity from 12/1/09 to 12/04/09.  The second Weekly Fast Start payment will be made on 12/18/09 for activity from 12/5/09 to 12/11/09.

*All your PS Members (including your first 2 Members) are placed into your Matrix and you remain their sponsor for roll-up commissions.
To view the complete details of the NXR Global Compensation Plan, please visit www.NXRGlobal.com and click the Comp Plan link.

We hope you find this information helpful. Please have a wonderful day!


REV - LOG IN PROBLEMS
Thank you for contacting NXR Global with your concern. We are very sorry that you are having difficulty logging into your NXR Global account.  We have tested the link to your website and have found it to be working.

You can access your NXR Global Backoffice at http://www.nxrglobal.com.  In the lower right hand corner, please click on the blue box Click Here for your BACKOFFICE.  On the following page, enter your username and password listed below:

Username: [_______]
Password:  [_______]

When attempting to log into your NXR Global Backoffice please be sure that you are using Internet Explorer, Google Chrome or Safarri.  If you continue to have difficulty, please reply to this e-mail or send an email to Support@Nutronix.com.  Please let us know the specific error you are receiving, the type of device you are using, the version of Internet Explorer (Google Chrome or Safarri ) you are using, your internet service provider (ISP), and as many details as possible about the problem you are experiencing.  A member of our NXR Global Team will be very happy to assist you.

Thank you,
Your NXR Global Support Team


REV - LOGIN - FORGOT USERNAME / PASSWORD

Thank you for contacting NXR Global with your concern. Your NXR Global username and password have been included below:

Username: [xxxxxxxx]
Password: [xxxxxxxx]

You can access your NXR Global Backoffice by going to  https://www.nxrglobal.com/yourusername. In the lower right hand corner, please click on the blue box Click Here for your BACKOFFICE.  On the following page, enter your username and password.

Thank you,
Your NXR Global Support Team 


REV - Sponsored Member not showing in Genealogy

Thank you for contacting NXR Global with your concern.  I have reviewed the account of ________ [________] and found that this Member logged into their Backoffice and cancelled their account on ________.  Cancelled Members immediately become "Open" positions and are removed from your NXR Global Backoffice.  This is why you do not see this Member listed in your PS Genealogy.  If you would like to contact this Member to give them information about the business and encourage them to reactivate their account you may do so using the contact information that was provided to you in the Congratulations email. 


REV - I am a new member that just joined and it looks like I am being billed twice when I look at my order history.

Thank you for contacting NXR Global with your concern.  NXR Global has researched your card and found that your credit card was only charged once.  The second order that you see in your Order History is a template for your Autoship order.  The text on that page reads:

Please note the Date Paid field is blank for your Autoship order.  This designates that you have an Autoship order that will ship in the future.  Any order with the "Date Paid" field empty, will not count toward your monthly order and has not been charged.


REV - Can I move my second Profit Center?

Thank you for contacting NXR Global with your concern.  Unfortunately, once a Profit Center has been opened and placed, it cannot be moved. This is because placement changes involve complicated Matrix changes that could potentially compromise the integrity of the entire operating system. 

This is why we stress the importance of making sure you are confident of your placement selection prior to opening a Profit Center.  The Profit Center page includes a statement in red regarding placement and has a second confirmation page before your Profit Center is placed.  This is all to ensure that the proper placement is selected since it cannot be changed.

Please also be advised that when a profit center is canceled, it will be in the same position if it is reactivated. This means if you cancel your Profit Center in hopes of having it be in a different place upon reactivation later, this will not happen. We would like to point out to you; however, that as soon as you have achieved the Power of 2 in your 2nd Profit Center you will have the opportunity to open a 3rd in the position of your choice.

Again, we will not be able to make any changes to your second Profit Center.  We hope that this information has been helpful in understanding the reasons we are unable to make the change you requested.


REV - Reactivation (Need Payment Information and Product Selection)

Thank you for contacting NXR Global with your concern. We have reviewed your NXR Global account and found that your account is currently Inactive/ Cancelled (Admin- choose one and provide any further explanation necessary). 

If you would like to reactivate your NXR Global account and become a Full Member, we will need you to provide us with the following information:

  • Your complete 15 or 16 digit credit card number
  • Your name as it appears on the credit card
  • Expiration Date
  • 3-Digit Security Code
  • Billing Address
  • Product Selection

 

If you are planning on having another Member transfer funds to your NXR Global Backoffice to pay for the order, they may do so. They will need to go to their NXR Global Backoffice. They would click on Transfer Funds

Once you have replied to this email with the requested information, we will gladly reactivate your account for you. This will allow you to have access to your NXR Global Backoffice.

To provide the requested information, please reply to this e-mail or click the NXR Global link in your Backoffice to send a new support email.  A member of our NXR Global Team will be very happy to assist you.


REV - Requesting CC Info

Thank you for contacting NXR Global with your request. To update your credit card information, please login to your Backoffice and click Update Credit Card.  Make sure you double check your credit card number and expiration date then click Submit to save your changes. 

If you are having difficulty doing this, you may reply to this email or contact Home Office directly and we will be more than happy to update this information for you.  Phone service representatives are available Monday through Friday from 11am to 5pm Eastern at 804-559-8900 or in the US/Canada toll-free at 877-990-9951.  If you choose to reply by email, please be sure to include:

Full 15 or 16 digits of the credit card
Your name as it appears on the card
Complete billing address
3-digit security code on the back of the card

A member of our Support Staff will be very happy to assist you.


REV - Revolution autoship cancellation request

Thank you for contacting NXR Global with your request. In order to maintain an active account with the NXR Global an order must be processed on your account each month. Your NXR Global autoship is your qualification for participating in the Compensation Plan.  The shipping and handling of the product varies based on the product that you choose. If you do not have an order processed during a given calendar month your account will become inactive. After 60 days of inactivity your account will become cancelled and immediately becomes an open position. Once this happens you can lose your position in the Matrix if a new Member enrolls before you reactivate your account. This ensures that empty spaces do not accumulate in the Matrix. If the Matrix becomes cluttered with empty spaces the income earning potential for Sponsors and Upline Members is greatly reduced and growth is hampered.

If you are interested in ordering products just as you need them this can be done through your complementary NXR Plus account. There is no monthly obligation to maintain an active account with NXR Plus. We have many account holders that opt to order products as they see fit through their NXR Plus account. Below we have provided instructions on how to place an order through your NXR Plus account.

How do I place an order from my NXR Plus Backoffice online?

To place an order from your account that is separate from your autoship order, please login to your NXR Plus Backoffice. Once you are in your Backoffice, please click on the Shopping Cart link. 

To begin the order process you could search for a product or browse through the Product Categories to locate the product you would like to order. Once you have found the product you are interested in, click on the Add to Shopping Bag link.  After the product has been successfully added to your cart you will see your information updated in your shopping bag on the right side of the screen. This will display the number of products currently in your cart (not the actual quantity ordered), the CV, and the subtotal. You will repeat this process until you have completed your product selection.

If you would like to add or remove a product, click on Check Out. From here you will have the option to click Edit Shopping Bag to add additional quantity, or remove an item completely. Once you are done editing, click on Check Out

This will take you to the last step.  Verify your credit card information is correct.  If it is not, please make all the necessary changes and hit Process Credit Card.  Make sure to only click this button once or else you risk being double charged.  Once you have submitted your order, it is immediately charged, finalized, and sent to our Shipping Department.  After this point, no changes can be made.

Note: Processing an Additional Order will not affect your autoship order in any way. Your next scheduled autoship order will be shipped exactly as it appears on the Autoship page. The autoship product order selection and the date will remain the same.

We suggest you review the Compensation Plans for both the NXR Global and NXR Plus to see which option is best for you long term. You can view the complete details of these plans online. To view the NXR Global Compensation Payment Plan, please go to www.nxrglobal.com and click on the Com Plan link. 

If you would still like to cancel your NXR Global autoship your account will be cancelled as well. You can complete the cancellation of your NXR Global account through your Revolution Backoffice by clicking on the Cancel My Account link. You can also reply to this message with your request for cancellation. To provide the requested information, please reply to this e-mail or click the NXR Global link in your Backoffice to submit a new support email.  A member of our NXR Global Team will be very happy to assist you.  We hope that this information has been helpful and that you have a great day!


REV - What is the difference between the Bronze, Silver, Gold, and Platinum Products?

The product designations of Bronze, Silver, Gold and Platinum are directly related to the price of the product and the commission qualification.  Below you will find the package price range for each purchase type. The prices below do not include shipping and handling.

·         Bronze: $XX.XX to $ XX.XX
·         Silver: $ XX.XX to $ XX.XX
·         Gold: $ XX.XX to $ XX.XX
·         Platinum: $ XX.XX and up

Your purchase type qualifies your to participate at different level of plan of compensation. 

These packages can be viewed and purchased through your Revolution Backoffice. To view these packages please click on the Manage Autoship link. In the page that opens you will be able to view the complete details of the Bronze, Silver, Gold and Platinum Product Categories. If you would like to change your existing autoship to any of these items, you will simply need to click on the product or package that appeals to you. Once you have completed the change to your product selection, please be sure to click Save. 


PLUS Admin Approved Answers


PLUS  - LOG IN

Thank you for contacting NXR Global with your concern. We are very sorry that you are having difficulty logging into your NXR account.  We have tested the link to your website and have found it to be working.

When attempting to log into your NXR Backoffice please be sure that you are using Google Chrome or Internet Explorer and that you are typing http://nutronix.com/username into the address bar on your computer.  This will take you to your website and you can enter your username and password after clicking the link in the lower right hand corner, titled “Click Here for Your Backoffice”.  On the next screen, please enter your username and password.  You will then be directed to your Backoffice.

Your username is: [xxxxxxx]
Your password is: [xxxxxxx]

**Please note** If you are attempting to access your account using an Internet platform such as FireFox or Mozilla, you will continue to have difficulty. Please log in using Internet Explorer, Google Chrome, or Safari.

If you continue to have difficulty please contact our office at your earliest convenience toll free at 877-990-9951 anytime Monday through Friday from 11am to 5pm Eastern time and a Representative will be happy to assist you.


PLUS - Customer wanting to know how to access their personal website

Thank you for contacting NXR Global with your concern. We have reviewed your NXR account and found that when you joined in _____ (month and year) you elected to set up your account as a Customer account. Customers do not have replicated websites because they are not eligible to enroll downline members or earn commissions.

To access your Customer account, please go to www.Nutronix.com. You do not need to add your username to the URL. In the lower right corner please click on the blue box that states “Click here for your Backoffice”. On the next page you will be able to enter your Username and Password. Once you have logged into your Customer account will be able to place orders and update your personal information.

If you would like to have a replicated website, you will need to upgrade to a Member by establishing or re-establishing your account with the NXR Global . For complete details regarding the Compensation Payment Plan and qualification levels, please visit www.NutronixRevolution.com and enter your Sponsor’s Username. Next you will need to click on the Comp Plan link. If you wish you upgrade to a Member, please call the Home Office directly. You may call the Home Office toll-free at 877-990-9951. Phone services are available Monday through Friday from 11:00 am until 5:00 pm Eastern time.


PLUS- Explanation of Simple Compression

Each month just before commissions are calculated, NXR runs a Simple Compression routine. Simple Compression is different from the regular Compression that occurs when someone cancels or is changed to a Customer.  The main difference is that Simple Compression only temporarily removes Distributors in the downline who are not qualified for commissions or who did not order in that given month.  The downline of these individuals "bumps up" to the next level for commissions payment purposes.  Simple Compression is not permanent and it does not change how the downline appears in the Genealogy sections.  It simply allows Distributors to receive the maximum compensation possible by ensuring that those in their downline who did not order do not block levels of compensation.

Below we have provided an example to show when Simple Compression would occur and how it works .

“John” is the sponsor of “Mary”.  “Mary” has not ordered for the month of January, but their Personally Sponsored Distributor “Frank” did.  “John” is qualified for commissions in January.  When January commissions are paid, “John” will receive Level 1 commissions for “Frank” due to Simple Compression, which will temporarily remove “Mary” since they did not order.  “Mary” will still be the sponsor of “Frank” until they cancel or their account is changed to a Customer due to inactivity.


PLUS -  Request to change username

Thank you for contacting NXR Global .  Generally, NXR Global and NXR Plus do not allow username changes.  Your NXR Global username is hard-coded to your account and cannot be changed.  This means that your NXR Global username will always have to be [NX*****].  Although it is possible to change a Distributor's NXR Plus username, it is rather complicated.  This is because your NXR Plus username must be linked to your NXR Global account.  Additionally, if you have any marketing or advertising that are being promoted with your current NXR Plus username and website, www.nutronix.com/username, this advertising would no longer work and you could potentially lose prospects.

The only time that NXR Global can consider a username change is if a Distributor does not have a NXR Global account and agrees to take responsibility for any current advertising that may be lost.  If you do not have a NXR Global account and would like to change your username in NXR Plus, keeping all of the above information in mind, we would be happy to present your request to Management for review.  Please note that this is not a guarantee that your request can and will be made.